FAQ

Bancaribe Curaçao Bank offers personal and business savings accounts in US dollars, euros, or both. We invite you to learn more about our different types of accounts, opening amounts, and requirements at www.bcbbank.com.

To add a new authorized signer, download and complete the Kit for Adding Authorized Signers for personal or business accounts, available on our website in the Customer Service Forms section.

Once completed, send it along with the requested documents to the following email: actualizaciones@bcbbank.com.

To remove a signer from your account, send a duly identified and signed letter to: atencionalcliente@bcbbank.com, requesting the removal, with the following information: first and last name and the identity card of the person(s) to be removed. This request will be subject to review and approval by the bank.

To apply for our credit cards, you must have an account with Bancaribe Curaçao Bank.

If you are already a customer, please download and complete the Credit Card Application form available on our website in the Customer Service Forms section.

Once completed, send it with a copy of your identity document, passport, or valid identity card to the following email address: atencionalcliente@bcbbank.com.

To move funds between Bancaribe Curaçao Bank customer accounts or make transfers to beneficiaries in other banks, log in to BCB Online or complete the transfer request form you will find on our website in the Customer Service Forms section. Once completed, please send it to the following email: transferencias@bcbbank.com.

To learn more about our wire transfer fees, please visit our web page, www.bcbbank.com, in the Customer Service/Fees section.

Download and complete the instructions form for receiving funds via wire transfers in dollars or Euros, available on our web page in the Customer Service Forms section.

Once completed, send it to the originator of the transfer for processing.

To make it easier for you to contact us, we offer you the following contact channels:

• Relationship Executives
• Website: www.bcbbank.com
• BCB Contact Center 08001 CURBNK (287265)
• BCB Contact Center (International Number) +5999 4650024
• WhatsApp Business BCB +5999 526.9079
• Mail: atencionalcliente@bcbbank.com

Keeping your information updated allows Bancaribe Curaçao Bank to understand your financial needs and requirements better.

Download and complete the Information Update Kit for Individuals or Businesses, as the case may be, available in the Customer Service Forms section on our website.

Once completed, email it at: actualizaciones@bcbbank.com.

Politically Exposed Persons (PEP) are defined as individuals who, due to their current or former position, are in a prominent public function, including heads of state or government, politicians, judicial or military officials, executives in the public area, owners of corporations, of important official political parties, influential members of religious organizations, high officials of nationalized companies or international organizations, artists, athletes, and generally public figures.For their current or immediate past position, they are of additional public interest everywhere.

Likewise, their relatives (spouse, children, parents, siblings, and their in-laws) and close associates (colleagues or counterparts, personal advisors/consultants, and others who significantly benefit from being close to the PEP) represent an increase in reputational risk and possible regulatory sanctions.

Below is a list of officials considered PEP:

• President and Vice President of the Republic.
• Magistrates of the Supreme Court of Justice, of Ordinary and Special Courts.
• Members of the Executive Council of the Government.
• Attorney General and Comptroller General of the Nation.
• Prosecutors of the Supreme Court of Justice.
• Members of the Judiciary, ministers, and deputy ministers of state.
• Deputies of the National Assembly and PARLATINO.
• Magistrates of the National Electoral Council.
• Attorney General and members of the Public Ministry.
• Ombudsman.
• Directors and Deputy Directors General, Managers, or Assistant Managers of Autonomous Entities, Semi-Autonomous Entities, and public companies fully owned by the State and mixed companies.
• Directors of Boards of Directors of autonomous entities, semi-autonomous entities, and public companies fully owned by the State and mixed companies.
• National and State Directors (Commissioners and Deputy Commissioners) of Police Services.
• Mayors, Councilors.
• State Governors.
• Notaries Public.
• Members of the National Integrated Customs and Tax Administration Service (SENIAT).
• Ambassadors and Consuls, Vice Consuls, Honorary Consular Agents.
• Religious organizations, senior officials of nationalized companies or international organizations.
• Persons who, at the Bank’s discretion, due to their position, level of authority, influence over government activities, or access to or management of public resources, require this classification.

“High-ranking position” refers to one in which the official holds the authority or responsibility to make political or administrative decisions on behalf of a country.

“Immediate family” refers to spouses, ex-spouses, children, parents, siblings, and partners.

“Close Associate” refers to partners and advisors. Below is a list of individuals considered as “Associated Close”.

• Individuals with whom the PEP maintains business partnerships or joint investments.
• Legal representatives or individuals acting on behalf of the PEP.
• Close friends with whom the PEP maintains financial or influential relationships.
• Advisors, consultants, or individuals managing funds or assets on behalf of the PEP.
• Trusted officials who could act as intermediaries.
• The Driver if transporting money, financial documents, or valuable assets of the PEP, if regularly accompanying the PEP, if trustworthy, and has a close relationship with the PEP (for example, has accompanied them for many years).